Privacy Policy

Who we are

We are Teen Anxiety UK. A non-profit organisation brought about by the need to provide guidance, advice and support for Children suffering from Anxiety and stress, and the people caring for them.  Our website address is: https://teenanxiety.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you should provde images to the website, you should avoid providing images with embedded location data (EXIF GPS) included. Although we endeavour to remove any metadata from submitted images, this is your responsibilty. Visitors to the website are able to download and extract any location data from images on the website, if it hasn’t been removed.

Contact forms

If you should use the contact form on this site, the personal information you provide will not be retained and will only be used to facilitate any reply necessary.

If you are providing information, or content for this site, after confirmation from you, your name (and contact details if you request it), will be provided as attribution, with the content.

Cookies

We use cookies to improve your experience of using the Website and to improve our range of products. We have carefully chosen these cookies and have taken steps to ensure your privacy is protected and respected at all times.

All cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully, or as intended.

This website may place the following cookies:

  1. Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or use a shopping cart, etc.
  2. Cookies to enhance your experience of the Site – These are cookies that make your visit to our Website more enjoyable and less intrusive. They include things like cookies to remove subscription pop-ups, etc. when you ask us to.

You can choose to enable, or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personal settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of you internet browser if you are unsure about adjusting your privacy settings.

For more information generally about cookies, including how to disable them, please refer to https://aboutcookies.org. You will also find details in how to delete cookies from your computer.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your Data with the following people, for the following reasons.

  1. ‘Sender.net’ is our subscription management provider and securely holds your email Data for us, in accordance with this privacy policy. Their Privacy policy can be found at https://www.sender.net/privacy-policy/
  2. ‘Paypal’ operates our store payment system and is the only entity that receives your payment details and information. Their Privacy Policy can be found at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You have the following rights in relation to your Data:

  1. Right to access –the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to your information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reason why.
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase – the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data – the right to block us from using your Data or limit the way in which we can use it.
  5. Right to Data portability – the tight to request that we move, copy or transfer your Data.
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of you rights set out above, or withdraw your consent to processing of your Data (where consent is our legal basis for protecting your Data), please contact us via this email address data @ teenanxiety . uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

You may contact the privacy team at any time by sending an email to….

data @ teenanxiety . uk

Additional information

How we protect your data

We will use technical and organisational measures to safeguard your Data, for example;

  1. access to your account is controlled by a password and username that is unique to you.
  2. your Data is stored on secure servers.
  3. Data storage security is certified to SOC 2. This family of standards helps us manage your Data and keep it secure.
  4. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, or loss, or unauthorised access to your data, please let us know immediately by contacting us via this email address: data @ teenanxiety . uk.

Changes to this privacy policy:

We reserve the right to change this privacy policy as we may deem necessary from time-to-time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.